English
English
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E-mail

service@neurocaregroup.com

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Phone

+49 3677 68 979 0


Monday - Friday
08:00 - 17:00  Central European Time

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Address

neurocare group GmbH
Albert-Einstein-Str. 3
98693 Ilmenau
Germany

 

*see delivery instructions below.

General advice

Backup your data

We strongly recommend regular data backups to make sure no relevant data is lost.

Troubleshooting

Check if the problem might be caused by an application error. Are all plugs inserted properly and are the sensors fixed correctly? Make sure all cables are intact and plugs do not show signs of corrosion.

Refer to checklists

In case you have to send the device to our premises for servicing, please make sure to pack all components incl. all cables (usually a device has to be complete for servicing). Please follow the instructions on the checklists attached below in order to avoid missing components.

Correct shipment

To prevent damage during transportation please use appropriate packaging and insure the shipment at your expense. It might be useful to keep the original boxes.

Checklist for returning your device for service

  • Checklist: THERA PRAX® MOBILE
     

  • Checklist: THERA PRAX® QEEG
     

  • Checklist: NEURO PRAX® EEG / MR / TMS/tES

     

  • Checklist: DC-STIMULATOR, DC-STIMULATOR PLUS / MR
     

  • Checklist: DC-STIMULATOR MC