Monday - Friday 08:00 - 17:00 Central European Time
neurocare group GmbH Albert-Einstein-Str. 3 98693 Ilmenau Germany
*see delivery instructions below.
Backup your data
We strongly recommend regular data backups to make sure no relevant data is lost.
Check if the problem might be caused by an application error. Are all plugs inserted properly and are the sensors fixed correctly? Make sure all cables are intact and plugs do not show signs of corrosion.
Refer to checklists
In case you have to send the device to our premises for servicing, please make sure to pack all components incl. all cables (usually a device has to be complete for servicing). Please follow the instructions on the checklists attached below in order to avoid missing components.
To prevent damage during transportation please use appropriate packaging and insure the shipment at your expense. It might be useful to keep the original boxes.
Checklist for returning your device for service
Checklist: THERA PRAX® MOBILE
Checklist: THERA PRAX® QEEG
Checklist: NEURO PRAX® EEG / MR / TMS/tES
Checklist: DC-STIMULATOR, DC-STIMULATOR PLUS / MR
Checklist: DC-STIMULATOR MC
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