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neuroCare service center

+49 (3677) 68 979 0

service@neurocaregroup.com

Please have the serial number of your device at hand.

Service for neuroConn product users

What do I do if my device has a technical problem?

Our service webpage is directed at users of our devices. Here we provide useful information that facilitates the handling of technical malfunctions that may occur with your devices.

  • Backup your data: We strongly recommend regular data backups to make sure no relevant data is lost.

  • Troubleshooting: Check if the problem might be caused by an application error. Are all plugs inserted properly and are the sensors fixed correctly? Make sure all cables are intact and plugs do not show signs of corrosion.

  • Use the checklists: In case you have to send the device to our premises for servicing, please make sure to pack all components incl. all cables (usually a device has to be complete for servicing). Please follow the instructions on the checklists attached below in order to avoid missing components.

  • Correct shipment: To prevent damage during transportation please use appropriate packaging and insure the shipment at your expense. It might be useful to keep the original boxes.

Checklist for returning your device for servicing

Checklist service THERA PRAX® MOBILE
Download PDF

Checklist service THERA PRAX® QEEG
Download PDF

Checklist service NEURO PRAX® EEG / MR / TMS/tES
Download PDF

Checklist service DC-STIMULATOR, DC-STIMULATOR PLUS / MR
Download PDF

Checklist service DC-STIMULATOR MC
Download PDF